Frequently Asked Questions
Clear answers about courses, access, payments, and certificates at Style Basics Academy.
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Top Questions
How do I access my purchased courses?
Where to find your course library after checkout.
How do I access my purchased courses?
Where to find your course library after checkout.
After purchase, we email your login details to the address used at checkout. You can also sign in via the top-right “Sign In” button and access the Dashboard to find all purchased courses under “My Library”.
How long do I keep access to lessons?
Course duration and update policy.
How long do I keep access to lessons?
Course duration and update policy.
Your access is lifetime for all self-paced courses. When we update a curriculum, you receive those updates at no additional cost.
What payment methods do you accept?
Available options for checkout.
What payment methods do you accept?
Available options for checkout.
We accept major credit/debit cards, Apple Pay, Google Pay, and PayPal. For teams, we can issue invoices on request.
Do you offer certificates?
Completion certificates and sharing.
Do you offer certificates?
Completion certificates and sharing.
Yes. On completing a course, you can download a verifiable certificate and add it to your LinkedIn profile with one click.
Can I get a refund?
Our guarantee and eligibility window.
Can I get a refund?
Our guarantee and eligibility window.
We offer a 14-day money-back guarantee for self-paced courses if you’ve completed less than 20% of the content. Contact support and we’ll help promptly.
Are there live sessions?
How our live Q&A works.
Are there live sessions?
How our live Q&A works.
We host weekly live Q&A sessions. Recordings are posted within 24 hours for all learners, adjusted to your timezone in the event schedule.
Can I study on mobile?
Devices, browsers, and offline options.
Can I study on mobile?
Devices, browsers, and offline options.
Yes, our platform is fully responsive for iPhone and Android. You can also save lessons for offline reading using your browser’s “Add to Home Screen”.
How do I update my billing info?
Cards, invoices, and tax details.
How do I update my billing info?
Cards, invoices, and tax details.
Go to Account → Billing to add or replace your card, download receipts, and update VAT/Tax ID. Changes apply to future renewals immediately.
Is there student or team pricing?
Discounts and group plans.
Is there student or team pricing?
Discounts and group plans.
We provide student discounts and team bundles. Contact us with your student ID or team size to receive a custom quote.
Do courses include assignments and feedback?
Practice and mentorship.
Do courses include assignments and feedback?
Practice and mentorship.
Most tracks include practical assignments. In Pro tiers, mentors provide personalized feedback within 72 hours of submission.
How do I contact support?
Reach us by email or phone.
How do I contact support?
Reach us by email or phone.
Email us at [email protected] or call +1 (347) 906-7215 Monday–Friday, 9:00–18:00 local time. Average first response is under 4 hours.
Still need help?
Send your question and our team will reply quickly.
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